Frequently Asked Questions

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    How does Aura Air Purify Indoor Air ?

    Aura Air uses a unique 4 step purification consisting of the Pre-filter, Ray filter, UVC and the Sterionizer™. The Ray filter further consists of a high-grade HEPA filter which can remove 0.3microns-sized particles, a smart carbon layer to absorb VOCs or bad smells and a smart carbon fabric which filters out viruses, bacteria and more. The Sterionizer™ is where the magic happens, it produces positive and negative ions which can remove pathogens and disinfect the air.

    As Aura Air releases both positive and negative ions into the air, will it be harmful?

    Not at all! On the contrary, we simulate the outdoor environment where there is a natural ionization process caused by the sun, water and soil (not present indoors). Our technology has disinfection benefits indoors. It is well-known that the air outside is much safer than inside. Aura Air provides similar protection to the people indoors.

    How does Aura Air compare to other air purifiers in the market?

    Aura Air is in a class of its own. It eliminates pathogens such mold, spores, bacteria and viruses effectively and at levels unparalleled by many other purifiers in the market.
    It has sensors that can detect and report CO, PM2.5, PM10, CO2, VOC amongst others.
    It is the sleekest in looks and lightest in weight amongst many other purifiers in the market.

    Where should your Aura Air be installed in the room?

    Due to the compact size of the Aura Air, it can be installed on the ceiling or walls. For maximum airflow and purification, we recommend placing your Aura Air device at a radius of at least 20 inches/50 cm from surrounding objects – including the floor, ceiling, windows, and other objects (as pictured below). You would need an electrical outlet which is at a distance of 78 inches / 200 cm or less. Your Wi-Fi should be in range too.
    For more help, please watch the Introduction video.

    Where do I download the Aura App from?

    Download the app by scanning the following QR codes, or just search “Aura Air” on the App Store or Play Store.

    What is inside the Aura Air package?

    In the Aura Air package, you will find your brand new stunning Aura Air device, a wall adaptor, plugs that will suit all electrical outlets, a Smart Jig that will help you plan and hang your new Aura Air device, all the necessary screws, anchors and washers for installation.

    Can Aura Air remove viruses causing respiratory tract infection?

    Due to the compact size of the Aura Air, it can be installed on the ceiling or walls. For maximum airflow and purification, we recommend placing your Aura Air device at a radius of at least 20 inches/50 cm from surrounding objects – including the floor, ceiling, windows, and other objects (as pictured below). You would need an electrical outlet which is at a distance of 78 inches / 200 cm or less. Your Wi-Fi should be in range too.
    For more help, please watch the Introduction video.

    Yes, it can. Third party labs have shown that a range of viruses from the least resistant to very resistant ones are eliminated at a 99.99% efficacy.

    How would I know when to change the filter?

    There is an indicator on the app which will tell you exactly when you have to change the filter. No more eyeballing the filter and guessing if it’s time to change the filter!!

    How often do I need to change the filter?

    Generally you will get about 6-9months of usage depending on your environmental conditions.

    What is the effective coverage area for an Aura Air?

    Based on a room size of 30 m2, there will be 5 ACH (air exchanges per hour), i.e. in an hour, the air in the room will be circulated and purified 5 times.

    Can I adjust the noise level of the Aura Air?

    Yes you can! There are 4 modes in the app – high, low, auto and night mode. Take your pick!

    Should I close the doors and windows when using the Aura Air?

    Would you leave the windows and doors open when you turn on your air conditioning? You could, but it would take longer to cool your room! In the same vein of thought, you could leave the Aura Air running in a room with doors and windows opened, it would probably just take much longer to clean the air!

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